Frequently Asked Questions about Doctors Express Urgent Care

Q. Do I have to make an appointment?

A. No, you can walk-in during our normal business hours and be seen by a physician.

Q. Do you treat children?

A. Yes, we treat adults and children of all ages, including infants.

Q. Do you take my insurance?

A. We participate with most major insurances. Visit our Insurance Information page for list of insurances we accept.

Q. Where are you located and how do I get to your center?

A. We are located in Downingtown PA across from Kerr Park and next to Planet Fitness Center and Kimberton Whole foods. Get directions from our Contact Us page.

Q. What is my co-pay for a visit at Doctors Express in Downingtown?

A. Co-Pays vary between insurance plans and individual benefits. The majority of patients co-pay's range between $20 to $40 but we have seen some plans with a $5 co-pay and others with a $150 co-pay. If you want to know your co-pay before your visit, please call us at 610-518-1060 with your insurance details and we can give you the exact co-pay for your plan. If you have deductible, you may owe more, and we will bill you for the balance.

Q. How much will a typical visit with insurance cost me at Doctors Express in Downingtown?

A. It varies between insurance plans and individual benefits. At the time of visit, we collect the co-pay, if you have one, then bill your insurance for the services we have provided. For in-network services, if you have already met your deductible or don't have a deductible or co-insurance then insurance company will pay based on their contract rate.

If we are out of network with your insurance or you have a deductible that has not yet been met or you have a co-insurance, then we will bill you for the balance based on the insurance companies contracted rate.

Q. How much will the visit cost if I have no insurance?

A. Our visit cost is $115. X-Rays, procedures and lab services are additional. Visit our Self-Pay page for more details on Self-Pay pricing.

Q. What do I need to bring when I come to an Urgent Care ?

A. The patient needs to bring a photo ID and insurance card. If the patient is minor, we use the photo ID of the accompanying parent or guardian.

Q. How long is the wait to see a doctor in Doctors Express Urgent Care?

A. Patients are seen on a walk-in, first come, first served basis and are usually in and out within 30 to 45 minutes. Occasionally patients may experience longer than the typical wait time if multiple people walk-in at the same time. We make every effort to staff our clinics appropriately to keep wait times to a minimum.

Q. How is an Urgent Care different from my regular doctor's office?

A. Since we are a walk in center, you can be treated at Doctors Express Urgent Care without making an appointment if you have a busy schedule or don't feel well enough to wait to see your Primary Care doctor. While both care for common illnesses, an urgent care is a better choice for non life threatening injuries that require x-rays or sutures. You should visit your Primary Care doctor if you have chronic health issues that require managed care, such as diabetes, high blood pressure or psychiatric disorders. At our Urgent Care center we work in conjunction with your Primary Care doctor and will send your visit records to your doctor so they can follow-up with you.

Q. When should I not visit an Urgent Care practice?

A. If you are experiencing life threatening conditions such as significant chest pain, shortness of breath, rectal bleeding, or passing out (syncope), extremely high fevers in the young or the elderly, these types of issues are best treated in an Emergency Room at your local hospital.

Although our offices are staffed by board certified physicians, life threatening emergencies often require advanced levels of care available only at a hospital.

Q. Do you provide X-Rays at your facility?

A. Yes, we have state-of-the-art digital X-Ray equipment and X-Ray techs on-site.

Q. Do you have medications on-site?

A. Yes, as a convenience, we carry a variety of commonly prescribed medications and antibiotics that the patient can purchase. Our doctors dispense medication for our patients only. We do NOT have any narcotics or pain medication on-site.

Q. Which Urgent Care in West Chester, Exton or Downingtown take Keystone Health Plan East HMO Insurance?

A. At Doctors Express in Downingtown, we accept all Independence Blue Cross plans including Keystone Health Plan East HMO & POS plans. Visit our Insurance Information page for list of insurances we accept.

Q. Do you do STD testing?

A. At Doctors Express Urgent Care we can do a comprehensive screening for STD's. Most insurances will cover the tests but if you are not insured, we have affordable self pay prices. Our doctors will discuss the different tests and which ones would be appropriate, depending on your risk factors and symptoms.

Q. Where can I get Travel Vaccinations in West Chester, Exton or Downingtown areas?

A. We offer Travel Meds & Vaccinations for domestic and international travelers. Walk-Ins are welcome. Call us for pricing.

Q. Where can I get DOT/CDL Medical card in West Chester, Downingtown or Exton areas?

A. Our doctors are eligible to do DOT Physical Exams and issue the required Medical Card for commercial drivers license in Pennsylvania and other states. No appointments needed.

Q. Where can I get school, learners permit or sports physicals in West Chester, Exton or Downingtown areas?

A. We offer these physicals all year round without an appointment at a low self-pay rate. We also offer employment and summer camp physicals. Visit our Services page for more information about the services we offer.